Refund Policy
Refund Process
If you wish to cancel your transaction and request a refund, please follow the steps below:
- Submit a Request: Email us at info@helpaneedy.com with your transaction details (including order number, transaction ID, date of purchase, and the reason for the refund). This helps us quickly locate and assess your transaction.
- Evaluation of Refund Request: Once we receive your email, our team will review your request and the associated transaction. We aim to resolve all refund requests as quickly as possible.
- Refund Approval: If your request meets our refund criteria, we will process the refund based on the original payment method used at the time of purchase. You will receive an email confirmation once your refund has been approved.
- Refund Time-frames: Refunds will be credited within the time frame dictated by the payment method and your card issuer’s or bank’s policies. Below are the standard refund processing times:
Payment Method & Refund Time-frame
| Payment Method | Refund Method | Time-frame |
|---|---|---|
| Credit Card/Debit Card | Credited back to the Credit/Debit Card Used | 8-10 business days |
| Net Banking | Credited to your Bank Account | 8-10 business days |
- Follow-Up: If the refund is not reflected in your account within the specified time frame (8-10 business days), we recommend that you contact your card issuer, debit card provider, or bank to check the status. Sometimes, delays may occur on their end.
- Contact Information: For any further queries or assistance regarding our refund policy or to follow up on your refund status, feel free to reach out to us at:
- Email: info@helpaneedy.com
We strive to ensure a smooth and hassle-free refund process, and appreciate your understanding.
